Payment FAQ
What are the available payment methods for online orders?
• We offer several secure ways to pay for your jewellery online:
• Credit and Debit Cards: We accept all major cards, including Visa and MasterCard.
• Bank Transfers: Direct fund transfers and net banking options are available for seamless transactions.
• Showroom Payments: You can also choose to pay via cash or card at any of our physical showrooms in Dubai . (Deira, Karama, Al Barsha) or Sharjah.
• Split your purchase into convenient interest-free installments with Tabby (subject to eligibility and Tabby's terms and conditions).
• We support plans from various banks such as FAB, Emirates NBD, HSBC, ADCB, ADIB and Mashreq.
Is it safe to use my credit card on your website?
Yes, your security is our top priority:
• Encryption: We use industry-standard SSL encryption technology to ensure all your card details and personal information remain strictly confidential.
• Authorization: Your payment is authorized directly by your bank or card provider, and we only finalize your order once we receive this confirmation.
Do you offer "Easy Payment Plans" (Installments) in the UAE?
Yes, we partner with major UAE banks to offer flexible payment options:
• 0% Interest Installments: You can often convert your purchase into a 3, 6, or 12-month installment plan at 0% interest, depending on your bank.
•. Minimum Purchase: Typically, a minimum transaction of AED 1,000 is required to qualify for these plans.
•. Eligible Banks: We support plans from various banks such as FAB, Emirates NBD, HSBC, ADCB, and Mashreq.
•. How to Apply: After making your purchase, you may need to contact your bank or use their mobile app to convert the transaction into an Easy Payment Plan (EPP).
Are there any hidden costs?
No, we believe in complete transparency:
• Final Price: The total price shown on the product page includes the gold value, making charges, and VAT.
• Fees: While we do not charge hidden fees, some banks may apply a small one-time processing fee (e.g., AED 49) for installment plans.
Can I pay in different currencies?
While our primary currency is UAE Dirhams (AED), our website may offer the option to view and pay in other currencies like USD for international convenience.
What happens if the gold rate changes after I place my order?
• Locked Pricing: The price you see at the moment of purchase is final. We do not offer price matching if the market rate fluctuates later.
• Daily Updates: Our website prices are updated regularly to reflect the current market precious metal and gem rates.
CREDIT CARDS
DEBIT CARDS
CASH CARDS
NET BANKING
