Store
Wishlist
Cart
Sign In / Sign Up
Shipping Policy
At Tajvi Gold & Diamonds, we are committed to ensuring that your precious purchases reach you with the highest level of security and care. We strive to provide a seamless delivery experience from our showrooms in Dubai and Sharjah directly to your doorstep.
International Shipping & Customs Policy
For all international orders, the customer is responsible for all applicable shipping fees, customs duties, taxes, and clearance charges. Tajvi shall not be held liable for any such charges incurred during international transit. These costs are not included in the purchase price and must be paid by the customer upon delivery or as required by local authorities. The customer remains responsible for these charges until the shipment reaches their delivery address and is received.
We ship it to the below listed countries:
GCC I USA I UK I EUROPE I SOUTH EAST ASIA I AUSTRALIA
Free Shipping Within the UAE
We are pleased to offer free shipping on all online orders within the United Arab Emirates. We deliver to almost all locations across the UAE through our trusted and secure courier partners to ensure your jewellery arrives safely and on time.
Availability and Dispatch
In-Stock Items: Most of our products are readily available and are typically dispatched within 24 hours of order confirmation.
Delivery Timeline: You can expect to receive your order within 3–5 working days after it has been dispatched.
Make-on-Request Jewellery
Custom & Fast-Selling Items: Certain exclusive or high-demand jewellery items are handcrafted on request.
Dispatch Timeline: These specialized pieces are dispatched within 8–10 days of your order.
Arrival Timeline: You will receive these items within 11–15 working days.
Product Details: Specific dispatch details for these items are clearly listed on each product page next to the "Buy Now" button.
Communication and Tracking
Order Notifications: We will keep you updated on your order status via Email and SMS.
Personal Updates: In the event of any unforeseen delays, our team will provide updates through WhatsApp or a voice call.
Tracking Your Shipment: Once your order is dispatched, we will provide a tracking number so you can monitor your shipment through our secure courier partner's portal.
Shipping Method
Your peace of mind is our priority. If you notice that your package is damaged or the tamper-proof seal has been broken, please refuse the delivery. Contact our customer service team immediately at +971(50)9758753 or email us at [email protected] with your order reference number. We will investigate the issue and arrange for a replacement as quickly as possible.
Damaged or Tampered Packages
Your peace of mind is our priority. If you notice that your package is damaged or the tamper-proof seal has been broken, please refuse the delivery. Contact our customer service team immediately at +971(50)9758753 or email us at [email protected] with your order reference number. We will investigate the issue and arrange for a replacement as quickly as possible.
Signature and ID Proof
If you need to change your delivery address, you may do so as long as the product has not yet been dispatched. Please request this change by emailing [email protected] or by calling our customer care team at +971(50)9758753
Change in Delivery Address
If you need to change your delivery address, you may do so as long as the product has not yet been dispatched. Please request this change by emailing [email protected] or by calling our customer care team at +971(50)9758753